{"id":5262,"date":"2026-05-10T14:01:36","date_gmt":"2026-05-10T12:01:36","guid":{"rendered":"https:\/\/scuzzcards.com\/?page_id=5262"},"modified":"2026-09-21T10:47:04","modified_gmt":"2026-09-21T08:47:04","slug":"preguntas-frecuentes-faq","status":"publish","type":"page","link":"https:\/\/scuzzcards.com\/en\/preguntas-frecuentes-faq\/","title":{"rendered":"Preguntas Frecuentes &#8211; FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5262\" class=\"elementor elementor-5262\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13d7d0d0 e-flex e-con-boxed e-con e-parent\" data-id=\"13d7d0d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12382c9 elementor-widget elementor-widget-html\" data-id=\"12382c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"es\">\r\n<head>\r\n    <meta charset=\"UTF-8\">\r\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n    <title>FAQ - Preguntas Frecuentes | ScuzzCards<\/title>\r\n    <style>\r\n        * { margin: 0; padding: 0; box-sizing: border-box; }\r\n        body {\r\n            background-color: #0a0a0a;\r\n            color: #ffffff;\r\n            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n            padding: 40px 20px;\r\n        }\r\n        h1 {\r\n            text-align: center;\r\n            font-size: 2.5rem;\r\n            color: #ffffff;\r\n            margin-bottom: 10px;\r\n            text-transform: uppercase;\r\n            letter-spacing: 2px;\r\n        }\r\n        .subtitle {\r\n            text-align: center;\r\n            color: #aaaaaa;\r\n            margin-bottom: 50px;\r\n            font-size: 1rem;\r\n        }\r\n        .faq-container { max-width: 800px; margin: 0 auto; }\r\n        .faq-category { margin-bottom: 40px; }\r\n        .faq-category h2 {\r\n            color: #9b59b6;\r\n            font-size: 1.2rem;\r\n            text-transform: uppercase;\r\n            letter-spacing: 1px;\r\n            margin-bottom: 15px;\r\n            padding-bottom: 8px;\r\n            border-bottom: 2px solid #9b59b6;\r\n        }\r\n        .faq-item {\r\n            background: #111111;\r\n            border: 1px solid #2a2a2a;\r\n            border-radius: 8px;\r\n            margin-bottom: 10px;\r\n            overflow: hidden;\r\n            transition: border-color 0.3s;\r\n        }\r\n        .faq-item:hover { border-color: #9b59b6; }\r\n        .faq-question {\r\n            width: 100%;\r\n            background: none;\r\n            border: none;\r\n            color: #ffffff;\r\n            font-size: 1rem;\r\n            font-weight: 600;\r\n            padding: 18px 20px;\r\n            text-align: left;\r\n            cursor: pointer;\r\n            display: flex;\r\n            justify-content: space-between;\r\n            align-items: center;\r\n            transition: background 0.3s;\r\n        }\r\n        .faq-question:hover { background: #1a1a1a; }\r\n        .faq-question.active { background: #1a1a1a; color: #9b59b6; }\r\n        .faq-question .icon {\r\n            font-size: 1.4rem;\r\n            color: #9b59b6;\r\n            transition: transform 0.3s;\r\n            flex-shrink: 0;\r\n            margin-left: 15px;\r\n        }\r\n        .faq-question.active .icon { transform: rotate(45deg); }\r\n        .faq-answer {\r\n            display: none;\r\n            padding: 15px 20px 18px 20px;\r\n            color: #cccccc;\r\n            line-height: 1.7;\r\n            font-size: 0.95rem;\r\n            border-top: 1px solid #2a2a2a;\r\n        }\r\n        .faq-answer.open { display: block; 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Necesitar\u00e1s crear una cuenta o iniciar sesi\u00f3n para completar tu compra.\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfPuedo modificar o cancelar mi pedido?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Puedes modificar o cancelar tu pedido siempre que no haya sido procesado a\u00fan. Cont\u00e1ctanos lo antes posible a trav\u00e9s de nuestro formulario de contacto.\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfC\u00f3mo s\u00e9 si un art\u00edculo est\u00e1 en stock?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    En la p\u00e1gina de cada producto aparece la disponibilidad actualizada. Si un producto est\u00e1 agotado, se indicar\u00e1 claramente y no podr\u00e1s a\u00f1adirlo al carrito.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- ENV\u00cdOS -->\r\n        <div class=\"faq-category\">\r\n            <h2>\ud83d\udce6 Env\u00edos y Entregas<\/h2>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfCu\u00e1nto tarda en llegar mi pedido?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Los env\u00edos nacionales suelen tardar entre 2 y 5 d\u00edas laborables. Para env\u00edos internacionales el plazo puede variar entre 7 y 15 d\u00edas dependiendo del destino.\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfC\u00f3mo puedo rastrear mi pedido?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Una vez enviado tu pedido, recibir\u00e1s un email con el n\u00famero de seguimiento. Tambi\u00e9n puedes consultarlo desde tu cuenta en el apartado \"Mis pedidos\".\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfRealiz\u00e1is env\u00edos internacionales?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    S\u00ed, realizamos env\u00edos a varios pa\u00edses. Los gastos de env\u00edo y plazos var\u00edan seg\u00fan el destino. Puedes consultarlo en el proceso de pago introduciendo tu direcci\u00f3n.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- PAGOS -->\r\n        <div class=\"faq-category\">\r\n            <h2>\ud83d\udcb3 Pagos<\/h2>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfQu\u00e9 m\u00e9todos de pago acept\u00e1is?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Aceptamos los siguientes m\u00e9todos de pago:\r\n                    <ul style=\"margin-top:10px; padding-left:20px; line-height:2;\">\r\n                        <li>\ud83d\udcb3 Tarjeta de cr\u00e9dito\/d\u00e9bito (Visa, Mastercard)<\/li>\r\n                        <li>\ud83c\udd7f\ufe0f PayPal<\/li>\r\n                        <li>\ud83c\udfe6 Transferencia bancaria \u2014 recibir\u00e1s los datos bancarios al finalizar el pedido. El pedido se procesa una vez confirmado el ingreso.<\/li>\r\n                        <li>\ud83d\udce6 Pago contra reembolso \u2014 pagas en efectivo al recibir el paquete. Puede aplicarse un peque\u00f1o suplemento por gesti\u00f3n.<\/li>\r\n                        <li>\ud83d\udcf1 Bizum \u2014 realiza tu pago de forma instant\u00e1nea desde tu app bancaria. Recibir\u00e1s el n\u00famero de tel\u00e9fono al finalizar el pedido.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfEs seguro pagar en ScuzzCards?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    S\u00ed, nuestra tienda utiliza cifrado SSL y todos los pagos se procesan a trav\u00e9s de pasarelas de pago certificadas. Tus datos bancarios nunca se almacenan en nuestros servidores.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- DEVOLUCIONES -->\r\n        <div class=\"faq-category\">\r\n            <h2>\ud83d\udd04 Devoluciones y Reembolsos<\/h2>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfCu\u00e1l es la pol\u00edtica de devoluciones?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Aceptamos devoluciones en los 14 d\u00edas siguientes a la recepci\u00f3n del pedido, siempre que los art\u00edculos est\u00e9n en perfecto estado y sin abrir. Los gastos de devoluci\u00f3n corren a cargo del comprador salvo error nuestro.\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfQu\u00e9 hago si recibo un art\u00edculo da\u00f1ado o incorrecto?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Cont\u00e1ctanos en las primeras 48 horas desde la recepci\u00f3n adjuntando fotos del art\u00edculo. Gestionaremos el cambio o reembolso completo sin coste adicional para ti.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- CUENTA -->\r\n        <div class=\"faq-category\">\r\n            <h2>\ud83d\udc64 Mi Cuenta<\/h2>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    \u00bfC\u00f3mo creo una cuenta?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    Haz clic en el icono de usuario en la parte superior de la web y selecciona \"Registrarse\". Rellena el formulario con tu email y contrase\u00f1a y ya tendr\u00e1s acceso a tu cuenta.\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"faq-item\">\r\n                <button class=\"faq-question\" onclick=\"toggle(this)\">\r\n                    He olvidado mi contrase\u00f1a, \u00bfqu\u00e9 hago?\r\n                    <span class=\"icon\">+<\/span>\r\n                <\/button>\r\n                <div class=\"faq-answer\">\r\n                    En la p\u00e1gina de inicio de sesi\u00f3n encontrar\u00e1s el enlace \"\u00bfOlvidaste tu contrase\u00f1a?\". Introduce tu email y te enviaremos un enlace para restablecerla.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- CAJA CONTACTO -->\r\n    <div class=\"contact-box\">\r\n        <h3>\u00bfNo encontraste tu respuesta?<\/h3>\r\n        <p>Nuestro equipo estar\u00e1 encantado de ayudarte con cualquier otra duda.<\/p>\r\n        <a href=\"\/en\/contacto\/\" class=\"contact-btn\">Cont\u00e1ctanos<\/a>\r\n    <\/div>\r\n\r\n    <script>\r\n        function toggle(btn) {\r\n            const answer = btn.nextElementSibling;\r\n            const allAnswers = document.querySelectorAll('.faq-answer');\r\n            const allBtns = document.querySelectorAll('.faq-question');\r\n            allAnswers.forEach(a => { if (a !== answer) a.classList.remove('open'); });\r\n            allBtns.forEach(b => { if (b !== btn) b.classList.remove('active'); });\r\n            answer.classList.toggle('open');\r\n            btn.classList.toggle('active');\r\n        }\r\n    <\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Preguntas Frecuentes | ScuzzCards Preguntas Frecuentes Encuentra respuesta a las dudas m\u00e1s comunes sobre ScuzzCards \ud83d\uded2 Pedidos y Compras \u00bfC\u00f3mo puedo realizar un pedido? + Simplemente a\u00f1ade los productos que deseas al carrito, accede a \u00e9l y sigue el proceso de pago. Necesitar\u00e1s crear una cuenta o iniciar sesi\u00f3n para completar tu compra. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5262","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"mailpoet_newsletter_max":false,"menu-24x24":false,"menu-36x36":false,"menu-48x48":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"trt trt","author_link":"https:\/\/scuzzcards.com\/en\/author\/scuzz-storegmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"FAQ &#8211; Preguntas Frecuentes | ScuzzCards Preguntas Frecuentes Encuentra respuesta a las dudas m\u00e1s comunes sobre ScuzzCards \ud83d\uded2 Pedidos y Compras \u00bfC\u00f3mo puedo realizar un pedido? + Simplemente a\u00f1ade los productos que deseas al carrito, accede a \u00e9l y sigue el proceso de pago. Necesitar\u00e1s crear una cuenta o iniciar sesi\u00f3n para completar tu compra.&hellip;","_links":{"self":[{"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/pages\/5262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/comments?post=5262"}],"version-history":[{"count":6,"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/pages\/5262\/revisions"}],"predecessor-version":[{"id":6459,"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/pages\/5262\/revisions\/6459"}],"wp:attachment":[{"href":"https:\/\/scuzzcards.com\/en\/wp-json\/wp\/v2\/media?parent=5262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}